Position:  Assessment Collection Assistant – Customer Accounts
Department:  Water & Sewer
Division:  Water Customer Accounts

Rate of Pay:  $15.00/hr.

Nature of Work:
This is a customer service position that requires prompt and courteous service to all Hattiesburg residents, in a busy and professional office environment. Office work is clerical in nature and involves the use of standard office equipment. The incumbent will assist customers in all aspects related to billing issues, including billing preparations, maintaining current and correct records and reports, accurate data entry, as well as filing and processing service requests.

Examples of Work:
• Maintaining considerable contact with the public
• Receiving customer payments and issuing receipts
• Accurately maintaining and balancing a cash drawer
• Assisting customers over the counter or the telephone
• Preparing and filing respective reports
• Assisting in various billing processes
• Correctly entering customer information into the computer system
• Maintaining calm professionalism at all times with co-workers and customers
• Performing other duties as directed/instructed.

Qualifications:
• Self-starter with positive attitude
• Good communication skills, both verbal & written, with the proper use of the English language
• Basic skills in arithmetic
• Ability to organize and prioritize accordingly and follow instructions/directions
• Maintain courteous and professional customer relations at all times
• High School diploma or G.E.D.
• Some computer experience in spreadsheet and word processing
• Related job experience
• Proficiently bilingual (English/Spanish) preferred, but not required.

(Although the City pays for the bonding process, a successful candidate must complete the Public Official’s Application and Indemnity Agreement before any offer of employment may be extended.)